FAQ'S
Q: What sizes are available for your jerseys?
A: Our jerseys are available in a wide range of sizes from Small (S) to Extra-Large (XL). We provide specific sizing guides on each product page to help you find the perfect fit.
Q: Are your jerseys official replicas?
A: Yes, all our jerseys are officially licensed replicas, ensuring you get the highest quality products.
Q: What materials are the jerseys made of?
A: Our jerseys are made of high-quality, breathable polyester fabric designed for comfort and durability.
Q: How should I care for my jersey?
A: To ensure the longevity of your jersey, we recommend washing it in cold water and hanging it to dry. Avoid using bleach and do not iron over any printed areas.
Customisation Questions
Q: Can I customise the name and number on the jersey?
A: Yes, you can customise the name and number on the back of the jersey. Simply enter your desired name and number in the customisation fields on the product page. Please note there is a small additional fee for customisation.
Q: Can I change my customisation after placing an order?
A: Changes to customisation can only be made within 24 hours of placing your order. Please contact our customer service team as soon as possible if you need to make a change.
Shipping Questions
Q: How long does shipping take?
A: All shipping, both domestic and international, typically takes 10-12 business days.
Q: Do you offer free shipping?
A:Yes, we offer free shipping on all orders.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order here.
Q: Will I have to pay customs and duties on international orders?
A: International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Returns & Exchanges
Q: What is your return policy?
A: Due to the customised nature of our products, we do not accept returns or refunds except for defective items. All sales are final.
Q: How do I return a defective item?
A: If you receive a defective item, please contact us immediately at hello@thepremierjerseys.com with your order number and a photo of the defective item. We will arrange for a replacement or refund if the item is found to be defective.
Q: Can I exchange an item?
A: Exchanges are only available for defective or damaged items. If you need to exchange a defective item for the same product, please contact us at hello@thepremierjerseys.com.
Payment Questions
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, and other secure payment options listed at checkout.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to ensure that your payment information is safe and secure.
Support Questions
Q: How can I contact customer support?
A: You can reach our customer support team via email at hello@thepremierjerseys.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
We appreciate your business and are here to help with any other questions you may have. Thank you for shopping with The Premier Jerseys!
A: Our jerseys are available in a wide range of sizes from Small (S) to Extra-Large (XL). We provide specific sizing guides on each product page to help you find the perfect fit.
Q: Are your jerseys official replicas?
A: Yes, all our jerseys are officially licensed replicas, ensuring you get the highest quality products.
Q: What materials are the jerseys made of?
A: Our jerseys are made of high-quality, breathable polyester fabric designed for comfort and durability.
Q: How should I care for my jersey?
A: To ensure the longevity of your jersey, we recommend washing it in cold water and hanging it to dry. Avoid using bleach and do not iron over any printed areas.
Customisation Questions
Q: Can I customise the name and number on the jersey?
A: Yes, you can customise the name and number on the back of the jersey. Simply enter your desired name and number in the customisation fields on the product page. Please note there is a small additional fee for customisation.
Q: Can I change my customisation after placing an order?
A: Changes to customisation can only be made within 24 hours of placing your order. Please contact our customer service team as soon as possible if you need to make a change.
Shipping Questions
Q: How long does shipping take?
A: All shipping, both domestic and international, typically takes 10-12 business days.
Q: Do you offer free shipping?
A:Yes, we offer free shipping on all orders.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order here.
Q: Will I have to pay customs and duties on international orders?
A: International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Returns & Exchanges
Q: What is your return policy?
A: Due to the customised nature of our products, we do not accept returns or refunds except for defective items. All sales are final.
Q: How do I return a defective item?
A: If you receive a defective item, please contact us immediately at hello@thepremierjerseys.com with your order number and a photo of the defective item. We will arrange for a replacement or refund if the item is found to be defective.
Q: Can I exchange an item?
A: Exchanges are only available for defective or damaged items. If you need to exchange a defective item for the same product, please contact us at hello@thepremierjerseys.com.
Payment Questions
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, and other secure payment options listed at checkout.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to ensure that your payment information is safe and secure.
Support Questions
Q: How can I contact customer support?
A: You can reach our customer support team via email at hello@thepremierjerseys.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
We appreciate your business and are here to help with any other questions you may have. Thank you for shopping with The Premier Jerseys!
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